The following policy outlines our shipping practices and commitment to customer satisfaction.
Free Shipping
We offer free standard shipping on all orders placed through our website. No minimum purchase is required.
Order Processing
Orders are typically processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high order volume, processing or delivery may take a little longer. If your order experiences a significant delay, we will contact you by email or telephone.
Estimated Delivery
Orders are generally delivered within 5–8 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Destinations
We ship to eligible addresses within the United States, U.S. territories, and APO/FPO/DPO locations. Some destinations may have longer delivery times or shipping limitations.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for the tracking number to become active.
Damaged or Missing Orders
If your order arrives damaged or an item is missing, please contact us at orders@royalpetinc.com or 651-403-6111. Please retain the product, shipping materials, and packaging, as photographs or additional information may be needed to help resolve the issue.
Returns and Refunds
We stand behind our products, and your satisfaction matters to us. If you are not satisfied with your purchase, please contact us at sales@royalpetinc.com or 651-403-6111 so we can help make it right.
Contact Us
If you have any questions about this policy, please contact Royal Pet Inc.:
Email: orders@royalpetinc.com
Phone: +1 (651) 403-6111
Toll-free: +1 (888) 717-1150