We stand behind our products, and your satisfaction matters to us. If you experience an issue with your purchase, please contact us at sales@royalpetinc.com or 651-403-6111 so we can help make it right.
All Sales Are Final
Royal Pet Inc. does not accept returns or exchanges. All sales are final, except where otherwise required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery.
To help us review the issue, please provide:
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Your order number
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A description of the issue
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Photographs of the product and packaging, when possible
After reviewing the information provided, we may issue a replacement at no additional cost. Damaged, defective, or incorrect products do not need to be returned unless otherwise requested by our team.
If a replacement is unavailable, we will review the situation and determine an appropriate resolution on a case-by-case basis.
Order Cancellations
You may request to cancel an order if processing has not yet begun. Please contact us as soon as possible at orders@royalpetinc.com or 651-403-6111.
Cancellation requests are not guaranteed. Once an order has entered processing or has shipped, it cannot be canceled.
Refunds
Refunds are not offered for ordinary returns or changes of mind. If a refund is approved as part of resolving an order issue or cancellation, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have questions about this policy or need assistance with an order, please contact Royal Pet Inc.:
Email: orders@royalpetinc.com
Phone: 651-403-6111